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Latest Articles

Understanding the Digital Customer Journey [Webinar]

An Evolving Customer Journey Restaurateurs and retailers are no strangers to the constant stream of new customer-facing digital technologies in the industry. Some examples of tech impacting the digital customer journey include mobile apps, online ordering, and a growing number of third-party delivery partners.  There is also an increasing amount of new technology designed to help automate in-store processes, such as digital kitchen display systems and kiosks. Business owners need to understand how to connect...

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How London-Based Grind Keeps Up With The Coffee Industry

Founded just east of London in 2011 by two friends who were determined to disrupt the local coffee scene, Grind started out as a single location espresso bar and has since successfully scaled both their business and offerings. Today, Grind is comprised of three café-bars and seven restaurants across London. The business effortlessly combines design, technology, music, and start-up culture to create a unique customer experience.  Grind’s Creative Director Ted Robinson has been with Grind...

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Tips for Business Owners on Managing An Omni-Channel, Multi-Location Operation

Hopefully since you opened your first location business has been booming. Perhaps you have now opened multiple locations, established an online presence, expanded your staff, and welcomed hundreds—if not thousands—of new customers as a result.   All this can quickly become overwhelming. But, armed with the right managerial skills, a dedicated staff, and modern technology, you’ll be able to run and scale your business with confidence. With the growing demand for online ordering and delivery, omni-channel...

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The Cauldron: Where Magic and Reality Collide | [Customer Spotlight]

Brewing up a magical concept The Cauldron—a gastropub and magical cocktail experience—is operated by a management group called “The Magic of Things,” which focuses on its mission to make magic real using science, technology, and design. A vision made reality by Kickstarter, The Cauldron leverages science to create immersive, undeniably magical, mixology and gastro experiences for its guests. The concept was originally a popup experience that has since expanded to four international locations.  Operationalizing the...

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Revel Participates in Estée Lauder’s Tech Day of Pink

Deciding to “Think Pink” At Revel, we are constantly looking for ways to show our support for philanthropic causes across our global offices, which made participating in Estée Lauder’s Tech Day of Pink a very easy choice.  Estée Lauder’s History with Tech Day of Pink Estée Lauder is known around the world as a leader in the fight against breast cancer, and as a bonus, also happens to be a Revel client. Their annual Breast...

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The Predictive Scheduling & Fair Workweek Compliance Landscape for Restaurants 

Labor compliance, predictive scheduling, and Fair Workweek are terms on the mind of every restaurateur in America—and for good reason. As strict labor legislation continues to pass in more states and cities around the US, the threat of compliance fees and legal suits grows for restaurants.  The cost of non-compliance  By 2020, restaurants in the US will pay an estimated $30M+ in compliance fees, and regions with the laws enacted are already making legal moves. ...

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Product Spotlight: A Closer Look at CDS XT

Revel’s team is proud to introduce CDS XT, the newest generation of our customer display system. Available in version 2.55 of Revel’s point of sale (POS) app, CDS XT is a best-in-class, customer-facing display screen that simultaneously improves order accuracy and customer experience. Better still, this offering is a great tool for brand management, enabling merchants and operators to promote specials and other content directly to customers.   Amplify Your Brand with the Branding Tool Offer...

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Advice from Revel’s Chief Strategy and Marketing Officer on Keeping It Simple

The following Q&A offers executive insights from Revel System’s Chief Strategy & Marketing Officer on incorporating a simplified, people-centric focus into a future-focused strategy.  In 15 short months, Chris Lybeer, chief strategy & marketing officer at Revel Systems, has played an integral role in shaping the company’s current and future success strategies. The basis of those strategies is straightforward: keep things simple.  That mantra comes from a 25 year career spanning the retail technology industry....

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First Look: Revel’s 2.55 App Release

Features, and Functions, and Updates—Oh My! Finally, the moment Revel clients have all been waiting for: Revel’s 2.55 app release this October! As with other Revel releases, there is much to love about the new features and functions of version 2.55. Here’s a closer look at a few of our favorites:  Stocktake Revel Systems is proud to introduce the new stocktake application. Stocktake is a completely redesigned inventory experience, replacing the previous physical inventory application....

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A Look Back at Revelry 2019 

Putting People in Point of Sale Revel Systems provides world-class, cloud-based point of sale solutions, but what sets us apart is our people who deliver and support that technology. People are also what makes our annual Revelry conference such a special event. Through the conference, we have the opportunity to interact with our customers on a large scale and have meaningful discussions about how we can we deliver even more value for them. This year...

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“Don’t Boil the Ocean”—and Other Business Advice from Revel’s Chief Customer Officer

The following Q&A offers executive insights from Revel Systems Chief Customer Officer on operating a customer-centric business.  Leslie Leaf has won numerous business awards, broken glass ceilings, exceeded business goals, and proven herself over and over in her career. But her real talent is with people. As Revel’s Chief Customer Officer, Leslie has put in her 10,000 (and then some) hours in business management. She’s the global leader of Revel’s Customer Success organization. Throughout her...

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How KDS Can Improve Your KPIs

Restaurant operators know back-of-house processes are critical to speed of service, and ultimately, customer satisfaction. How to go about those processes varies from establishment to establishment, ranging from yelling orders aloud as they come in, to paper ticketing systems, to higher-tech kitchen display systems (KDS). As with any restaurant tech, operators have to consider when the benefit of new technology justifies the cost to implement it. For the rapidly growing superfood café Frutta Bowls, investing in...

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