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Latest Articles

Is a Flexible Footprint the Right Move for Your Quick Service Restaurant?

It’s no secret that about 70% of a Quick Service Restaurant’s (QSR) transactions come from its drive-thru.  The continued popularity of the drive-thru, combined with the rise of third-party delivery services such as Uber Eats and DoorDash, raises a question about the future of standalone QSR:  “Do restaurants really need all that space?” One answer to this question is evident in one of the rising trends with QSRs — flexible footprint locations. There are several...

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How Preventive Maintenance Boosts a Restaurant’s Bottom Line

There are many competing demands on a restaurateur’s attention. Staffing. Food quality. Customer satisfaction. Profitability. Payroll. The list goes on… Amidst so many details to monitor, it’s likely maintenance isn’t always top-of-mind until something goes wrong. But there are some simple steps operators can take to help catch maintenance issues before they happen.  Preventative Maintenance  The implementation of regularly scheduled cleaning, repairs, lubrication, and parts replacement is known as preventive maintenance. Preventive maintenance is used...

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Digital Customer Journey: A Serving of Insights Into Its Rapid Evolution

Customer expectations are growing and intensifying. Today’s customer wants more than a meal — they’re looking for an elevated experience that’s faster, more in tune with their own preferences and available to them in whichever channels they desire. The digital customer journey includes mobile and web apps, kiosks, table-side tablets for payment and voice ordering applications, among many others. These channels and technologies are evolving and expanding quickly. What was once an opportunity for operators...

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New Year’s Resolutions for Business: Five Cost-Saving Strategies for 2020

When you’re running a business, every dollar matters. The beginning of a new year is the perfect time to consider how you can save money. A great way to get started by setting clear and specific New Year’s resolutions for business.  The good news? Introducing cost-saving measures doesn’t mean you have to sacrifice offering an exceptional customer experience or stop providing high quality products and services. Instead, it can mean finding opportunities within your existing...

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Mobile Food Delivery in 2020—and Beyond! [Tips]

Mobile Food Delivery Won’t Just Stay; It’ll Grow Recently, Restaurant Dive shared compelling information about mobile food deliveries:  By 2020, 44 million Americans will use third-party delivery apps, representing an increase of 6 million from 2019. By 2021, nearly 50 million U.S. consumers will use a food delivery app, bumping up to 60 million people in 2023, making up 23% of smartphone users. As of February 2019, DoorDash (27.6%), Grubhub (26.7%) and Uber Eats (25.2%)...

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Change Management and Your Point of Sale

Changes: Turn and Face the Strange To borrow from David Bowie’s iconic song, Changes, times of transition can feel strange and uncomfortable. Change can even be downright scary, especially when it comes to your point of sale (POS). But if you want to stay on top of industry trends — ghost kitchens, anyone? — offer the best customer experience, and ensure your POS is as cost and resource-effective as possible, it may be time to...

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Staying on Target with Revel CIO & SVP Art Beckman

The following Q&A offers executive insights from Revel Systems’ Chief Information Officer & SVP on how to stay on target in the constantly evolving point of sale (POS) industry. Art Beckman, Revel’s chief information officer & SVP, has been building software development, product management, and IT teams, along with corporate applications, for most of his career. Since joining the team 18 months ago, Art has led Revel’s engineering vertical to experience exciting growth, due largely...

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Insights for Surviving (and Maximizing) the Holiday Shopping Season

For the first time in history, 2019’s holiday shopping season is expected to surpass $1 trillion in revenue. If you’ve ever operated during Black Friday, Cyber Monday, Thanksgiving, or Christmas, you very well know the chaos and challenges that start to surface this time of year.  Fortunately, there are some handy tools available to business operators and their staff to help them navigate a frenzied — yet lucrative — holiday shopping season. In the following article, a Revel Systems...

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Artificial Intelligence, Machine Learning, and Your Business

If you’re living on planet earth, chances are you haven’t missed the developments in artificial intelligence (AI) and machine learning (ML). Seems like they’re everywhere – in your personal assistants (Siri, Alexa), self-navigating cars, image processing algorithms that can analyze x-ray scans or group your photos according to family members, in military applications — the list goes on infinitely.  What do AI and ML mean for your business? The question is, what do AI and ML...

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Win the Talent War With Revel

If you’re an owner, operator, or employee of a business, you understand the importance, and difficulty, of hiring great talent. A great employee can shape a customer’s entire experience, and transition them from a first-time customer to a loyal patron of your business.  Darden CEO Gene Lee, leader of the casual-dining suite of restaurants, calls it “the war for talent,” explaining that labor is the number one challenge facing restaurants today, and that a restaurant...

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Maximizing Your Point of Sale During the Holiday Season

For business owners, the most wonderful time of the year can also be the most hectic time of the year! High customer volume, long hours, and constant stress can take the dazzle out of the holiday season.  Thankfully, your point of sale (POS) has some great tools to help you reduce your holiday load while also making sure customers know all about your great holiday offerings!  Check out our top five tips for maximizing your...

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Understanding the Digital Customer Journey [Webinar]

An Evolving Customer Journey Restaurateurs and retailers are no strangers to the constant stream of new customer-facing digital technologies in the industry. Some examples of tech impacting the digital customer journey include mobile apps, online ordering, and a growing number of third-party delivery partners.  There is also an increasing amount of new technology designed to help automate in-store processes, such as digital kitchen display systems and kiosks. Business owners need to understand how to connect...

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