Client Success

Are you ready to get up and running on Revel?

A seamless setup puts your business on the path to success. Work one on one with a Revel Client Success Manager to onboard your POS and platform. Whether in person or remotely, set your business up for success with the Revel’s services solutions.

Onsite Local Implementation and Installation

The ideal solution for clients looking to ensure a successful setup, Local Onsite provides clients Management Console (backend) implementation and Training, POS Training, and hardware installation.

Services Include:

Management Console Onbording and Training
A hands-on overview and setup of key features including reporting, inventory, employee scheduling, CRM, and more

Menu Training
Get your POS menu ready to ring up orders.

Payments Set Up
We’ll work with you to ensure you are ready to accept payments.

Hardware Installation and Training
Your CSM will install your POS, Kiosks, Mobile Order Takers, and the other pieces you need to run a successful business.

Revel offers this service to clients within CSM coverage zones, most large metro areas are covered!

Located a bit further away?
Don’t worry, Revel offers non-local services and will come to your business, too!

Virtual Implementation and Installation

For clients who prefer online support, Revel offers remote services - scheduled web sessions to train and guide you through implementation.

Client Success

In order to get you up and running, your Client Success Manager will train and guide you through the implementation of your Management Console and hardware installation through scheduled web meetings.

Services Include:

Management Console Onbording and Training
Learn about and setup key features including reporting, inventory, employee scheduling, CRM, and more.

Menu Training
Talk through navigating your menu on your POS.

Payments Set Up
We’ll work with you to ensure you are ready to accept payments.

Hardware Installation and Training
Your CSM will talk you through the installation of your POS, KIosks, Mobile Order Takers, and the other pieces of hardware you need to run a successful business.

The Essentials

Revel’s basic professional services offering, the Essentials offering provides clients foundational training and guided setup of their Management Console.

Services Include:

Management Console Onbording and Training
Learn how to set up key features including reporting, inventory management, employee management, and more.

Menu Training
Get your POS menu ready to ring up orders.

Payments Assistance
We’ll work with you to ensure you are ready to accept payments.

Custom Add-ons and Additional Services

Existing customers and customers looking for a little additional support can leverage these offerings to ensure your onboarding and installation fit your needs.

Need Additional Training?

New clients can add additional training or implementation hours - either in person or virtually.

After Hours / Weekend Install

We know standard business hours don’t work for everyone, Revel would be happy to work with your schedule to get you onboarded!

Existing Client Install/Training

For customers who have already onboarded and configured their system, but may a little extra training or additional hardware installation, Revel will work with you to address your needs.

Existing Hardware Reconfiguration

For businesses with existing approved hardware, Revel will work with you to reconfigure your hardware during your standard Onsite Implementation and Install.

Ready for Client Success?

Reach out to Revel Professional Services to learn about all of the offerings available to new and existing customers!

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