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Client Success

A seamless setup puts your business on the path to success. Work one on one with a Revel Client Success Manager to onboard your POS and platform. Whether in person or remotely, set your business up for success with the Revel’s services solutions.

Onsite Local Implementation and Installation

The ideal solution for clients looking to ensure a successful setup, Local Onsite provides clients Management Console (backend) implementation and Training, POS Training, and hardware installation.

Revel Account Management

Services Include:

  • Management Console Onboarding and Training
    A hands-on overview and setup of key features including reporting, inventory, employee scheduling, CRM, and more
  • Menu Training
    Get your POS menu ready to ring up orders.
  • Payments Set Up
    We’ll work with you to ensure you are ready to accept payments.
  • Hardware Installation and Training
    Your CSM will install your POS, Kiosks, Mobile Order Takers, and the other pieces you need to run a successful business.

CSM Coverage Zone

Revel offers this service to clients within CSM coverage zones, most large metro areas are covered!

CSM Coverage Zone map

Located a bit further away? Don’t worry, Revel offers non-local services and will come to your business, too!

Virtual Implementation and Installation

For clients who prefer online support, Revel offers remote services - scheduled web sessions to train and guide you through implementation.

Revel Client Success

Client Success

In order to get you up and running, your Client Success Manager will train and guide you through the implementation of your Management Console and hardware installation through scheduled web meetings.

Services Include:

  • Management Console Onboarding and Training
    Learn about and setup key features including reporting, inventory, employee scheduling, CRM, and more.
  • Menu Training
    Talk through navigating your menu on your POS.
  • Payments Set Up
    We’ll work with you to ensure you are ready to accept payments.
  • Hardware Installation and Training
    Your CSM will talk you through the installation of your POS, KIosks, Mobile Order Takers, and the other pieces of hardware you need to run a successful business.

The Essentials

Revel’s basic professional services offering, the Essentials offering provides clients foundational training and guided setup of their Management Console.

Services Include:

  • Management Console Onboarding and Training
    Learn how to set up key features including reporting, inventory management, employee management, and more.
  • Menu Training
    Get your POS menu ready to ring up orders.
  • Payments Assistance
    We’ll work with you to ensure you are ready to accept payments.
Revel The Essentials

End to End Services and Support

Need Additional Training?

New clients can add additional training or implementation hours - either in person or virtually.

After Hours / Weekend Install

We know standard business hours don't work for everyone, Revel would be happy to work with your schedule to get you onboarded!

Existing Client Install/Training

For customers who have already onboarded and configured their system, but may a little extra training or additional hardware installation, Revel will work with you to address your needs.

Existing Hardware Reconfiguration

For businesses with existing approved hardware, Revel will work with you to reconfigure your hardware during your standard Onsite Implementation and Install.

The installation time and training with Revel is simple and fast. It’s a very easy transition and new employees get it within just a few minutes.
Fred Morgan, Partner, Fired Pie

Read the Fired Pie Story

Leverage the most versatile solution in the market today

Revel Systems' feature-rich POS platform integrates seamlessly into a host of Revel developed additional services and third party partners in order to fit the needs of your business. From accounting and eCommerce to CRM and workforce management, Revel offers the tools you need and the partnership integrations you desire to run the business you want.