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Revel Systems
COVID-19 Response

Revel Systems Actions in Response to Coronavirus 2019 (COVID-19)

The global effects of Coronavirus 2019 (COVID-19) are far-reaching and and continue to develop. As we adjust to this ever-changing environment, Revel is actively monitoring developments related to the outbreak. We’re committed to providing updates on the initiatives we have in place to ensure the health and safety of our employees and clients.

New Features Released in Response to COVID-19

As COVID-19 took the world by storm, our team reevaluated our product roadmap for the year. The goal was to rapidly deliver new features to help clients drive business and meet new industry requirements. Read our release for a closer look at Revel’s newest features, including enhancements to online ordering, pickup and delivery, customer marketing and more.

Explore Revel Go™: A Standalone Online Ordering Solution

We’re offering our online ordering solution as a standalone option called Revel Go™. You can launch this solution in days, no matter what POS you use. You can also optionally include capabilities for delivery management. Because we know these are difficult times, we are setting you up with hardware, and waiving the price of the software through July 1st. Revel Go allows you to keep online ordering in-house, helping you avoid the added fees that come with third-party services.

Diversify your revenue streams with Revel through integrated online ordering and delivery management. Fill out this form to get started.

Employee Action Plan

The health and safety of our employees is very important to us, and we have a team continually reviewing new information as it comes in related to COVID-19 developments.

All travel has been suspended unless it is considered essential to business needs. We have also established a four-tier escalation ladder to respond to changes that directly impact Revel’s global workforce. Our team is responding to shifts in recommendations by the government based on tiers. Today, our offices are following these protocols:

San Francisco: Mandated work from home policy effective until further notice.
Atlanta: Mandated work from home policy effective until further notice.
Lithuania: Mandated work from home policy until further notice.
Arizona: Our fulfillment center is still operational. Work stations are being cleaned often, and Revel is serving individually packaged lunches to mitigate outside interactions. Employees are required to sit 3-6 feet apart at all times, and are being checked for fevers daily.

Status of Business Operations

Our ability to quickly and effectively provide hardware to our clients is a top priority. Revel fulfillment teams across the world are working tirelessly to get all orders out as quickly as possible to ensure business continuity for our clients.

Since the spread of COVID-19 in China became apparent in February, Revel began taking proactive measures to stock up on goods we purchase from there. As a result of this action, Revel is equipped to handle and fulfill ongoing customer requirements for the foreseeable future. As China continues to move toward normalizing operations, we have already seen recent improvements in the supply chain and inventory availability. In other countries still affected by COVID-19, we are monitoring their status and ensuring on-hand availability of those devices as it relates to availability for our customers.

Our operations teams are working extended hours to meet clients’ needs during these uncertain times.

Installation Services

To help fight the spread of the COVID-19, we are temporarily suspending our on-site implementation services until further notice. We will reevaluate the end date throughout this period, and resume onsite services as soon as it is safe to do so.

In the meantime, our implementation consultants are ready to help clients remotely with hardware setup and point of sale configuration via phone, text, email, or video calls. While we can’t be physically present at a business during this period, we’re committed to supporting our clients with the same industry-leading support they know to expect from our team.

Additionally, given the growing state and municipal restrictions on the number of guests permitted in restaurants and retail shops, we will provide additional consulting on Revel’s revenue-boosting online ordering and delivery services modules, free of charge. Just get in touch with your implementation team member if you’re interested!

Please contact with any questions, and thank you for being a valued client.

Support Tips & Helpful Links

Even though our support teams are working from home, Revel clients will still receive the same level of world-class, 24/7 support. For answers to common how-to and troubleshooting questions, including setup information about Online Ordering, please visit our Help Site.

Industry Tips for COVID-19 Business Adjustments

For businesses beginning to reopen their doors since the emergence of COVID-19, or for those seeking guidance as they continue to navigate the viruses’s effects, we’ve rounded up some industry tips and resources for keeping your employees and customers safe. We’ve also included some articles for you on how to make small adjustments to help lessen the impact of COVID-19 on your bottom line. And if you’re looking for content to consume in light of adjusted operational hours, we are sharing webinar information for you as well.

How the Pandemic Changed Payments (Permanently)

Contactless payments and the continual rollout of EMV technology were already trends making headway before COVID-19, but have gained significant momentum in recent months. Other payment trends, like cash, are being threatened. Digital Transactions takes a deep dive into these evolving payment trends, and features commentary from Revel’s chief strategy officer Chris Lybeer.

Business Interruption Insurance Coverage: A Guide for Restaurants

Restaurants whose operations have been shut down due to the coronavirus crisis are looking to their business interruption or business income insurance policies for relief, and have found resistance from insurance companies paying these claims. More guidance about business interruption policies and claims is available at JD Supra.

Recipe for a successful restaurant reopening: transparent marketing

Restaurants that clearly detail their new operations and procedures during the coronavirus pandemic on social media or online will win out among customers. Restaurant messaging and marketing should evolve this way to make customers aware of how operations have changed during the pandemic and what reopening will entail, experts told Restaurant Dive.

PPP changes offer restaurants hope, but the industry continues to seek aid

Critics argue that key needs are still going unaddressed when it comes to the PPP Flexibility Act and streamlined loan forgiveness applications, which some argue make it easier for operators to use without penalty because of the federal safety net. Restaurant Dive details the ongoing changes and requirements associated with loan forgiveness efforts in place today.

How Coronavirus is changing restaurant policies

Major U.S. restaurant chains and food delivery platforms are updating their standards, from paid sick leave to social distancing in stores. Many are rolling out additional solutions to try and solve for issues beyond hygiene that matter to their workers and customers.

Tracking retail’s response to the coronavirus

To help reduce the spread of COVID-19, retailers took action, including temporarily closing stores and reducing hours. Now some are reopening as restrictions ease. Here is a look at which retailers are still operating with closed stores or reduced hours across North America, which are open, and how operations are impacted by these decisions. Retail Dive is regularly updating this tracker with the latest news.

FDA’s Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services

The FDA is sharing information about best practices to operate retail food stores, restaurants, and associated pick-up and delivery services during the COVID-19 pandemic in order to safeguard workers and consumers. You can also view the information in this PDF guide or PDF infographic summary.

Best Practices for Cleaning iPads and Card Swipes

Revel runs on the iPad. To our clients servicing their patrons in-store, follow these steps from Apple and best practices from Ingenico for cleaning your devices to help protect your team members and your hardware.

View Ingenico Guidelines here.

Contactless "Tap" Payments

To help prevent the spread of germs, encourage your customers to use their mobile devices or contactless cards to complete payments at your establishment.

Webinars and Continued Learning Resources

Back to Business: Revel’s New COVID-19 Solutions [Recording Available]

Our product engineering team has been hard at work on new features specifically designed to address the many challenges introduced by COVID-19. Our recent webinar gives listeners a detailed look at these rolling feature updates to Revel Version 2.59.
Watch Recording.

Back-to-Business: Inventory Management Webinar [Recording Available]

As businesses continue to adjust to a changing reality, it’s important to prepare for general business readiness. In our most recent back-to-business webinar, Revel experts walked listeners through best practices for managing and maintaining inventory.
Watch Recording
View Full Q&A

Webinar: Leveraging Your Online Ordering Solutions [Recording Available]

In case you missed it, watch our recorded webinar featuring Maple Street Biscuit Company’s creatively executed response to COVID-19. Revel’s professional services team also offered online ordering insights on how to optimize your online ordering solution and meet your customers’ evolving needs. Watch Recording.

Online Ordering Webinars

If you’ve had to make some major changes to your operations, chances are you’ve got a little more available time on your hands. Here are a few webinars on Revel resources and industry recommendations you may want to explore:

As many businesses are assessing online ordering capabilities in the wake of COVID-19, Revel’s professional services team has launched a series of training sessions to help our clients successfully launch online ordering with Revel.

We are hosting webinars to provide attendees with an overview of how the platform works, paired with information on the setup and configuration steps required to launch online ordering.

The training sessions are free, and attendees do not need to sign up in advance. Check Revel’s Online Ordering Resource Center for schedules and participant links for future sessions, as well as for additional online ordering resources.

COVID-19 Information and Resources from the National Restaurant Association

The National Restaurant Association has compiled information and resources for foodservice establishments seeking guidance through this unprecedented event. Review their industry-specific guidance compiled for owners and operators seeking the latest information.

Share Something Positive

These uncertain times have come with innovation and the occasional uplifting moment. Has your business responded creatively? Is your team (or another business you know) doing something generous for the community, customers, and employees? Let us know! We’re looking for stories to spotlight that boost positivity. Email us at to share your story.