I honestly haven't counted how many hours I save, but it's lowering my workload to the point where I can let it work automatically without much intervention on my part.- Aria Pramesi, Operations Director, The Teahouse
Based in Houston, the Teahouse is a staple for neighbors to gather and share stories over a cup of tea. In business since 2000, the Teahouse was the very first traditional Taiwanese cream teahouse in the Houston area – making it a true pioneer in the bubble tea space. The Teahouse has seen a huge response from the Houston community, and as a result of its success the Teahouse has expanded to over 10 locations.
The Teahouse wanted to maintain personalized customer service amongst their fast-paced expansion. Any by seeking the partnership of Revel and Spendgo they were able to not lose sight on the customer experience. By diving into their data and automating their processes – Aria and his team found Revel's "centralized management a huge plus" when managing all their operations.
Thanks to the SpendGo integration, increasing customer loyalty is easier now than ever. "Tracking rewards usage is significantly easier now – I can just log in to SpendGo's dashboard and see things directly in graph form instead of sorting data and creating the visuals myself," said Aria. While most loyalty programs only get a couple of hundred members per location annually, the Teahouses' adoption has exploded thanks to the simplicity of the program.
Compared to their last Point of Sale system, Aria exclaims that Revel is "night and day better." "I can just push changes to all of the locations, so in this case, multiple units management is definitely easier. Sales data is also easy to get. Thanks to the charts, I can get a quick view on many data points without having to input the data to a spreadsheet. Employee management is also a breeze. I also have reseller access to Revel, so there are many more settings that can be customized for our needs, and I deploy Revel for new stores without any problems." By partnering with Revel and SpendGo, the Teahouse now easily manages their stores through a central system, giving them full control over their POS and loyalty program in real-time.