San Antonio Texas
Over the Top Cake Supplies is a bakery-supply, retail chain serving the greater San Antonio, Texas, area. Typically serving cottage bakers who don’t purchase enough to benefit from wholesale outlets, the company offers more than just the wares of the trade. With a staff equally passionate about baking, the customers are so delighted by the service, advice, and tips that it’s causing the company to grow rapidly. Revel’s Enterprise Reporting keeps business on track with up-to-the-minute reporting on what matters most.
Additionally, Revel's partner integration, Como, has made a huge impact on Over the Top's business. Utilizing the ComoSense solution, Over The Top Cake Supplies increased average Sales by 31% through the use of segmented campaigns.
"It's a very user-friendly system. Given that it’s iPad-based, it’s very simple to train my sales associates. I’ll give them a 30-minute tutorial just to familiarize them with what’s going on, but pretty much after that, they’re ringing up customers. You can't mess it up.”
“Revel has amazing people in tech support. I like the fact that sometimes I won’t be able to figure something out, and so I'll call them. And even though it may be a simple thing, they don't make me feel like I was silly for calling.”
If one of the franchisees calls me and they're having an issue, I can log into their system and help them out. Instead of me having to play a guessing game with them on the phone, I can go in and show them what's happening. So it's a huge time saver for me.- Jean Iennaco, Director of Operations, Over the Top Cake Supplies