Quick Service, Restaurant
Bay Area, California
In 1977, Gordo Taqueria opened its first location in San Francisco, and quickly became the neighborhood taqueria. With a nearly 40 year history rooted in the Bay Area, Gordo Taqueria takes pride in its traditional, regional Mexican recipes and passionate team that has helped foster an impressive multi-generational customer base. When they were looking to expand their operations, maintaining their excellent customer service was their number one concern. Gordo Taqueria teamed up with Revel Systems to ensure consistency and excellent service between their now, six locations across the Bay Area.
Gordo Taqueria's unique, fast casual set-up was designed to make the front of house more efficient. To ensure quick speed of service, Fernando Guzman, the Director of Operations, partnered with Revel, finding that "Well absolutely I think the system is very efficient in how the orders are processed and how the payment is taken."
And to really grow their operations and streamline multiple locations, the Gordo Taqueria team analyzed the data pulled from the Revel back-end. "It has been an incredible help in understanding the business, understanding where we can trim the fat, understanding where there is a little more opportunity that we can invest into," said Jeff Chu, the Chief Operations Officer.
Revel has really helped our business grow over the last year.- Fernando Guzman, Director of Operations, Gordo Taqueria