San Francisco, CA
3 Brands, 5 Locations
Quick Service & Table Service
1100 Group manages a collection of five restaurants in the Bay Area, CA. The management team behind pizza restaurants The Star and Little Star, and fast-casual concept Boss Burgers, chose Revel Systems as a point of sale solution that could support a robust multi-location pizza delivery business while still meeting the unique needs of each restaurant.
With their Revel system, 1100 Group can monitor their multiple locations remotely and in real time. They can also update permissions and settings across all of their establishments, pushing them live with one click. In addition to realizing other benefits, since replacing its previous system with Revel, 1100 Group was able to increase revenue from online ordering by 10 percent.
As the 1100 Group expands from a single concept to a diverse collection of restaurants, management needed a solution that not only provided visibility into each location but also had the capacity to provide a high level of consistency in both product and customer experience.
With a focus on delivering a high level of customer experience, Revel’s menu flexibility and reporting suite enable the management team to learn and adapt to their customers. Locations see anywhere from 150 to 350 diners a day—and almost twice that in takeout. This makes it critical to have a great delivery program, as well as efficient order taking and kitchen management. Larger restaurants utilize multiple POS terminals to take orders as well as an integrated Kitchen Display System to ensure pizzas are delivered quickly. In order to meet the needs of both their dine-in pizzerias as well as their quick-service burger joint, the 1100 Group turned to Revel.
Six-plus years running on Revel Systems has resulted in:
1. Ten percent increase in revenue from online ordering
2. Consistency across locations
3. Enhanced control over menus
4. Streamlined delivery order process
5. Increased order accuracy and decreased turnaround time
Revel was able to map half-and-half toppings and half-and-half specialty pizzas, and the way that the modifiers worked within Revel is better—there is just more adaptability.Michael Petrilli, Vice President & CTO, 1100 Group
1100 Group is extraordinarily agile, ambitious, and data-driven, and it needed a point of sale and business management solution that could manage across different locations and cuisines, that also included enabling technology to fuel growth. Thanks in part to its partnership with Revel, 1100 Group is well positioned for strategic, sustainable growth as it continues to cultivate its existing restaurant brands and develop new ones.