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Is a Flexible Footprint the Right Move for Your Quick Service Restaurant?

It’s no secret that about 70% of a Quick Service Restaurant’s (QSR) transactions come from its drive-thru.  The continued popularity of the drive-thru, combined with the rise of third-party delivery services such as Uber Eats and DoorDash, raises a question about the future of standalone QSR:  “Do restaurants really need...

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How Preventive Maintenance Boosts a Restaurant’s Bottom Line

There are many competing demands on a restaurateur’s attention. Staffing. Food quality. Customer satisfaction. Profitability. Payroll. The list goes on… Amidst so many details to monitor, it’s likely maintenance isn’t always top-of-mind until something goes wrong. But there are some simple steps operators can take to help catch maintenance issues...

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Digital Customer Journey: A Serving of Insights Into Its Rapid Evolution

Customer expectations are growing and intensifying. Today’s customer wants more than a meal — they’re looking for an elevated experience that’s faster, more in tune with their own preferences and available to them in whichever channels they desire. The digital customer journey includes mobile and web apps, kiosks, table-side tablets...

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New Year’s Resolutions for Business: Five Cost-Saving Strategies for 2020

When you’re running a business, every dollar matters. The beginning of a new year is the perfect time to consider how you can save money. A great way to get started by setting clear and specific New Year’s resolutions for business.  The good news? Introducing cost-saving measures doesn’t mean you...

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Mobile Food Delivery in 2020—and Beyond! [Tips]

Mobile Food Delivery Won’t Just Stay; It’ll Grow Recently, Restaurant Dive shared compelling information about mobile food deliveries:  By 2020, 44 million Americans will use third-party delivery apps, representing an increase of 6 million from 2019. By 2021, nearly 50 million U.S. consumers will use a food delivery app, bumping...

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Artificial Intelligence, Machine Learning, and Your Business

If you’re living on planet earth, chances are you haven’t missed the developments in artificial intelligence (AI) and machine learning (ML). Seems like they’re everywhere – in your personal assistants (Siri, Alexa), self-navigating cars, image processing algorithms that can analyze x-ray scans or group your photos according to family members,...

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Win the Talent War With Revel

If you’re an owner, operator, or employee of a business, you understand the importance, and difficulty, of hiring great talent. A great employee can shape a customer’s entire experience, and transition them from a first-time customer to a loyal patron of your business.  Darden CEO Gene Lee, leader of the...

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Understanding the Digital Customer Journey [Webinar]

An Evolving Customer Journey Restaurateurs and retailers are no strangers to the constant stream of new customer-facing digital technologies in the industry. Some examples of tech impacting the digital customer journey include mobile apps, online ordering, and a growing number of third-party delivery partners.  There is also an increasing amount...

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How London-Based Grind Keeps Up With The Coffee Industry

Founded just east of London in 2011 by two friends who were determined to disrupt the local coffee scene, Grind started out as a single location espresso bar and has since successfully scaled both their business and offerings. Today, Grind is comprised of three café-bars and seven restaurants across London....

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