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Revel POS 101: Server Sync Troubleshooting

Revel POS 101: Server Sync Troubleshooting

Tech Tip of the Week

Welcome back everyone to our latest Tech Tip Friday! Today we wanted to focus on a common question many of our #RevelNation has had, and we have a simple solution to get you operating quickly and efficiently without any worry. Have you ever had the error pop up on your iPad POS telling you that a certain number of orders or payments have failed to send to the server? Well the good news is, you don’t have to worry when you see this error. All the data is locally stored on the iPad itself, so the payments and orders themselves have not been lost. They simply have not sent to the server from your iPad. In fact, if you had received this error at the start of your business day or during a busy lunch hour, you could continue taking payments and orders throughout the day with no issues. You don’t have to worry about correcting said error until business has slowed down or until it is end of day when it is more convenient for you.

server sync

Once you are ready to try and correct the error, you can take some easy steps we can go over now to remedy the issue. For the first option, you need to be logged in as a Manager role on the application itself, by going to Settings > Manager. Then you are going to select the “Sync Log” option on the bottom left, and then select “Orders.” Once “Orders” is selected, you should be provided with a list on screen of all the orders and or payments that did not send. Now you are going to select “Retry All” at the top right-hand side of the screen. This should restart the process for you, and after about 3-5 minutes of waiting your number of unsent orders and payments should start to disappear on their way to the server. Generally, this quick option can get you back up and running before you know it.

However, if that option was not able to remedy the error for you, we have other options you can try with step-by-step instructions on our support page. Click the following link to take you right to the support article:

Orders/Payments Are Still Not Sent to Server

The key thing here is to know that your orders and payments have NOT been lost. They are safe and sound, and stored locally on the device itself.

If you are still unable to correct the issue after going through all the options in the support article, you are always welcome to contact our support team at support@revelsystems.com or by phone at (415) 744-1433 (option 2 for support).

As always, be sure to keep your browsers on #RevelNation and all our social media to read more Tech Tips every Friday!