Revel retail

Retail Omni-Channel Platform

An Omni-Channel Solution

Today’s technology has sprouted the omni-channel world. Customers expect a superior brand experience throughout the buying journey from a mobile e-commerce page to the in-store checkout. To stay competitive, it’s imperative to connect all customer channels while having a trustworthy backend to make sense of the several facets of data. IDC Retail Insights reported that omni-channel shoppers spend 15%-30% more than average and exhibit stronger brand loyalty, often swaying others to patronise the brand.

Revel's omni-channel solution is a powerful digital commerce platform that fully integrates all purchasing channels with the Point of Sale. The Revel iPad POS offers countless direct and 3rd party integration paths so you can customise your true omni-channel solution. All data feeds into Revel’s real-time reporting suite, where you can analyse the data to make strategic business-boosting decisions.

Omnichannel retail

The Key Takeaway

The key takeaway is the recommendation that retailers develop a formal, structured data capture plan for all points of customer interaction, including at the POS.

Aberdeen Group Best-in-Class Strategies to Overcome the Disconnected Customer Experience

Omni Channel data gathering

The Number One Strategy

Investment in a streamlined technology platform or infrastructure is the No. 1 strategy for overcoming obstacles to improving the mobile customer experience.

Retail Systems Research The Impact of Mobile in Retail, Benchmark Report 2012

Omni Channel technology platform

Order Management

Offer customers the flexibility to order products from the platform of their choice while keeping track of inventory in real-time. Revel provides the tools to set up both an online and a mobile store in addition to the in-store iPad Point of Sale.

Discounts and Promotions

Easily set up discounts and promotional campaigns from Revel’s management console. Push them to different channels so that users and employees are notified instantaneously and can benefit from them right away.

Customer Relationship Management

Document customer information and use a detailed Customer Relationship Management database to understand buying preferences and build relationships across platforms.

Central Management of Multiple Locations

Manage multiple locations from Revel’s Enterprise Management System (EMS). EMS enables the central management of employees, inventory, pricing, promotions, the customer database and much more.

Real-time Reporting and Analytics

Revel’s omni-channel platform provides access to analytics about customers, their buying patterns and purchase history. These insights provide incredible background information to enhance services and boost ROI. Measure the effectiveness of your business on-the-go from any device and make adjustments as necessary.

Always On Mode

Never lose a sale by continuing to process payments even when the Internet goes out. Your channels will still sync with one another so your customers will always have a streamlined brand experience.

Every tool you need to run the business you want.