Today’s technology has sprouted the omni-channel world. Customers expect a superior brand experience throughout the buying journey from a mobile e-commerce page to the in-store checkout. To stay competitive, it’s imperative to connect all customer channels while having a trustworthy backend to make sense of the several facets of data. IDC Retail Insights reported that omni-channel shoppers spend 15%-30% more than average and exhibit stronger brand loyalty, often swaying others to patronise the brand.
Revel's omni-channel solution is a powerful digital commerce platform that fully integrates all purchasing channels with the Point of Sale. The Revel iPad POS offers countless direct and 3rd party integration paths so you can customise your true omni-channel solution. All data feeds into Revel’s real-time reporting suite, where you can analyse the data to make strategic business-boosting decisions.
Investment in a streamlined technology platform or infrastructure is the No. 1 strategy for overcoming obstacles to improving the mobile customer experience.
—Retail Systems Research The Impact of Mobile in Retail, Benchmark Report 2012
Offer customers the flexibility to order products from the platform of their choice while keeping track of inventory in real-time. Revel provides the tools to set up both an online and a mobile store in addition to the in-store iPad Point of Sale.
Easily set up discounts and promotional campaigns from Revel’s management console. Push them to different channels so that users and employees are notified instantaneously and can benefit from them right away.
Document customer information and use a detailed Customer Relationship Management database to understand buying preferences and build relationships across platforms.
Manage multiple locations from Revel’s Enterprise Management System (EMS). EMS enables the central management of employees, inventory, pricing, promotions, the customer database and much more.
Revel’s omni-channel platform provides access to analytics about customers, their buying patterns and purchase history. These insights provide incredible background information to enhance services and boost ROI. Measure the effectiveness of your business on-the-go from any device and make adjustments as necessary.
Never lose a sale by continuing to process payments even when the Internet goes out. Your channels will still sync with one another so your customers will always have a streamlined brand experience.
What can we do better? What are we doing well? Whether you want to compliment an outstanding sales representative or provide feedback about a disappointment, your comments are welcomed and valued.
Located in our San Francisco headquarters, the Voice of Customer team is here to listen, just select an agent below to set up a conversation.
We understand that your time is valuable. Your opinion will help Revel Systems provide you with the best customer experience.