Can I lock my iPad app in kiosk mode so no other apps can run?
Revel Systems now has App Locking, enabling the iPad to run only the Revel POS app and no other applications. “Kiosk Mode”—also known as “iPad Lock Mode” –-enables the user to select which app he would like to run and lock all other apps. This allows your Revel POS iPad to run only as a POS, and not, for example, as a video game console.
How Many SKUs Can Revel Systems Handle?
Currently, Revel Systems can run up to half a million SKUs, and that number is constantly growing. In fact, Revel is the only iPad POS system that can run half a million SKUs without compromising the system’s functionality, and can also run completely offline. The largest amount of SKUs inputted by a customer to date is 200,000, and they had absolutely no issues with their system.
Why the iPad?
STYLE , SPEED, and RELIABILITY. The iPad has greater style, employs a faster operating system, provides better security, and it just works. Employees love how intuitive, easy, and flexible it is – if an employee has used an iPhone or any Apple product, they should pick it up right away with minimal training. As a major product line for Apple, the iPad will be supported for many years to come.
Can Revel’s POS handle bar tabs, and if so, how does this feature work?
Yes. Just click on the “Bar Tab” button in the lower right hand corner of the screen and you will see all bar tabs. You may select a bar tab by either searching for the guest name or by clicking on the bar tab on the screen.
How long does it take to be up and running after I place my order?
Depending on how large your order is, you can be up and running in as little as one to four weeks.
How fast is the Revel Systems’ POS system?
Very fast. Revel Systems’ POS system is a native iPad application, running locally on the device and accessing the server over the Internet only when a user logs in or a payment is made.
What type of Internet connection do I need?
You will need a business Internet connection employing DSL speeds or better. Call your local Internet provider to set up the Internet prior to installing your new POS system from Revel Systems.
Why do I need an Internet connection?
Revel Systems stores all of your information on redundant servers located in secure, offsite server farms. All of your business information is stored there for maximum efficiency and security. Revel also built the only POS system with a fully functional True Offline Mode if your internet should go down. Your iPad POS system will continue to function without any issues or loss of functionality. Employee won’t even know they are offline. IT JUST WORKS!
Why do I have to worry about security?
According to Ambiron Trustwave, “The food service industry has the highest level of security compromise cases over any other industry, with 62% of all food service operations reporting security cases.” Retail and other service industries aren’t far behind. Because of this, security is taken very seriously by Revel Systems. While other software vendors often consider security an after-thought, Revel Systems built their products with security in mind from the ground up. All aspects of the Revel System solutions from the network, hardware, and software are all PCI compliant. Furthermore, we never store credit card information, ensuring payments maintain the highest level of security.
What about this credit card PCI security that I keep hearing about?
Revel Systems’ POS system is deployed pre-configured to maintain PCI compliance—the software, hardware, and network are all compliant. Revel Systems utilizes Network Intercept’s Mobile Security Encryption System, going above and beyond PCI compliance requirements, and employs Nanostealth (patent pending), a proprietary system. In addition, Revel uses MagTek card swipes with our own Revel-specific encryption codes to ensure data security. No other POS provider has greater security than Revel’s POS system.
What happens if I lose my Internet connection?
It is good business practice to always have a backup plan in place. For example, what happens when your electricity goes down? An iPad comes witha built-in 10 hour battery backup, and a single backup battery can support your printers and peripherals for hours. Legacy systems require multiple backups to maintain only a short period of functionality. And with a Revel System, you never have to worry about Internet issues, as your system will automatically switch to Offline Mode and never miss a beat (or sale). It’s that easy!
How is my information saved?
Your information is kept at two separate data centers. The servers within each data center back up your information by a redundancy factor of 4.
How can I access my information?
Your information can be accessed at any time from any computer via a secure website specifically built for your business. This is all real-time (up to the second) reporting. You can view reports of how your store is doing from any Internet browser, anywhere in the world.
Who can access my information?
As the business owner, you have control over the permission settings for who has access to your information. Through our secure site, you can change the permission settings and grant or restrict access to your backend reporting and product offerings for any of your employees or managers.
What type of support does Revel Systems have?
All Revel Systems customers have free, unlimited technical support through our email ticketing system. Phone support packages are available for a monthly fee. If you would like information on any of our additional support packages, please see the Revel Systems’ eCommerce page, or feel free to contact us.
What do I have to do in order to get set up?
Once you have purchased a Revel System, there are a few things to keep in mind to get everything set up.
- You will need to have or set up a strong internet connection. Call your local cable or DSL company to get an Internet connection. If you are using our Revel Router system, or setting up a mobile POS, you can set up your 3G/4G account with Apple right through the iPad.
- If you plan on accepting credit cards, you will need to set up your Merchant Service Account, and most likely an account with our payment gateway USAePay, as well. If you have questions regarding merchant services, please contact us before going live on your system.
- Enter your menu and prices in your Management Console. For assistance, please watch our training videos at http://revelpos.com or contact our support team.
- CAT5 professional wiring installation is required for each printer, stationary card swipe unit and most peripherals. Please make sure that at least two Ethernet wall ports and three power outlets are located close to the location of the POS System if there is a printer, iPad and a card swipe attached with the terminal. The printer and card swipe each need to be connected to a power Ethernet outlet, while the iPad needs power. If you are replacing an existing POS system, in most cases your current cabling should suffice. You will not need an Ethernet cable if it you are using the Revel Router, mobile card swipe or printer, or setting up a mobile system.
- You will need to connect your cash drawer to the appropriate printer, even if you are using a mobile printer. Revel Systems provides you with the necessary RJ11 to RJ45 cable to do so. If you are using 2 cash drawers for a single terminal, then you will also need the necessary splitter cables, which we can provide.
- Revel Systems’ proprietary Revel Router system is a simple solution that requires no additional wiring or tricky set up! If you are interested, please feel free to contact us!
Who configures the software and sets everything up?
Your Revel Systems iPad POS comes pre-configured and with all necessary hardware, so your end of the set-up process is minimal. You can set up your Revel iPad POS yourself, which involves connecting cords to your printer and router and plugging them into a power source. We provide you with an easy to use Quick Start Guide to walk you through these basic installations, as well as an extensive Training Manual for further questions. For visual learners, we have a variety of troubleshooting videos available at www.revelpos.com.
How will the installation and switch over process be done?
Revel Systems provides installation instructions in our Quick Start Guide and training videos. The installation and training should be self-explanatory, though feel free to contact our support team with any questions at firstname.lastname@example.org. We offer one hour of complimentary menu consultation and assistance with a Customer Advocate, as well as the option for further premium training packages for a fee. If your system is for a new store, we recommend setting up your system some weeks in advance to make sure everything is running smoothly before going live. If your system is meant as a replacement for an existing system, we strongly suggest running the Revel System parallel to your existing system for a few days before making the final switch, to ensure everything is running smoothly.
What happens if the power goes out?
If the power goes out, each iPad has a ten hour battery backup. Revel Systems recommends Uninterruptible Power Sources (UPS) for your router, modem and all of your printers to provide the most protection. If you lose power, you can rest assured that your data is saved and secure on our servers and nothing is lost or broken.
Do the iPads require cables?
No, all iPads, iPods and iPhones are completely wireless. We do recommend, however, that all products not being used for a mobile application be plugged in whenever possible to avoid power loss. Most perihperals, except for those meant specifically for mobility, will require power and Ethernet connection as well.
What is the menu upload process?
Product offering and menu additions and alterations are very easy and pain free! You can easily import your product lists, as well as make any changes on the fly. We recommend watching our training videos for a better understanding of how to make product changes. We can also assist you in full menu input for a small fee. Find our extensive video training library www.revelpos.com
Can we update our own menu?
Absolutely. You can access and update your menu information at any time, from any web browser in the world. It is the same as entering your menu items for the first time. Just follow the instructions on the demo videos, or contact us with any questions.
How do my employees train on the system?
Most employees require little to no training. Our iPad systems were designed specifically with user-friendliness in mind, and anyone who has ever used an iPad, iPod or iPhone will most likely have a strong intuitive sense for the product. You can also share our training videos with your employee at www.revelpos.com
We also offer premium training, both online and in person, for an additional fee.
What reports do you currently offer?
We are always adding new reports based on our customers’ needs and feedback. The following are some of the reports that we offer. Note that all reports reflect real-time data. The list below reflects some, but by no means all, of our major reporting features:
01. Detailed Sales Summary
02. Hourly Sales
03. Detailed Product Mix
04. Employee Time Worked and Payroll
05. Labor v Sales
06. Voids and Discounts
07. Returns and Exchanges
08. Detailed Order History (every detail of every order ever placed on your system)
09. Payment Summary Logs
10. Establishment Sales
11. House Accounts
12. Detailed Gift Card Reports
13. Gift Card Transaction Reports
14. Reward Card Reports
15. Detailed CRM and Customers’ Orders Reports
How do I sign up with a payment processor to process credit cards?
Revel Systems is able to integrate into almost all credit card processors through our payment gateway USAePay. We can also integrate directly into Mercury Payment Systems. Merchants are responsible for their own Merchant Services Account, though we can assist you in setting up your USAePay account. We highly recommend Priority Payments for merchant services, as we are able to offer low rates through our mutual partnership. We can help set up a Priority Account as well. If you have any questions regarding Merchant Service Providers, or would like more information regarding Priority Payments, please feel free to contact us.