Customer Story

Tea Talk Cafe:
Increasing Efficiency with Revel Systems

Revel has a lot of goodies that no other system can match - it’s easy.

- Jenna McCarthy, Owner, Tea Talk Cafe, Poughkeepsie, New York

iPad POS | Tea Talk Cafe

About Tea Talk Cafe

Jenna McCarthy is the owner of Tea Talk, a bustling tea shop in Upstate New York. With two locations, Tea Talk offers over a hundred premium teas. The inspiration behind Tea Talk came from McCarthy’s mother, who had always dreamed of having a tea house. McCarthy grew up learning to serve tea to her mother’s guests and the tradition stuck with her. When McCarthy’s mother passed away, she and her husband decided to open a tea house in her mother’s memory, and fortunately for McCarthy, Tea Talk is unique among cafes in the Hudson Valley. Tea Talk now uses Revel Point of Sale and so should you.

Read more about Tea Talk's story with Revel POS.

Business Goals

Because McCarthy has a rich selection of tea products, she was looking for a system that would streamline her inventory tracking, but also have the ability to have a high-level of control over ingredients and products. McCarthy actually began her search for the right POS by doing a 90-day trial with Shopkeep, but she found the inventory controls to be limited and the interface to be complicated. After a “very frustrating” experience with Shopkeep, McCarthy found Revel iPad POS and has seen an increase in sales, efficiency, and customer satisfaction ever since.

The Revel Solution

“I don’t like manual work and wanted to streamline the inventory process. ShopKeep wasn't really giving me that overall integration that Revel delivers on.”

“With my old Shopkeep POS, I wouldn’t get a response until the next day or a week later; and sometimes I would even get charged. But every time I call or email Revel, they respond very quickly and help find a solution.”

loose tea

Why Revel

McCarthy has seen dramatic improvements to her business since upgrading to Revel iPad POS. From the ability to train her employees within 10 minutes to a massive 20% sales increase, she is confident Revel Systems will be by her side as her business grows. McCarthy is already looking to add another Customer Facing Display (CFD) and Kitchen Display Systems (KDS) to her shops to accompany her Revel iPad POS systems

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