Client Success Manager

Client Success Manager

Get a helping hand with your Revel iPad Point of Sale. Our team of Client Success Managers (CSM) are ready to assist you with any Revel iPad Point of Sale need. With a dedicated CSM, you get one-on-one help with anything from training to technical questions. Onsite and remote services are offered with various options, including VIP packages. All CSM options vary in price and are monthly subscriptions.

What is a Revel CSM?

CSM stands for Client Success Manager. Revel CSMs are fully trained Revel iPad Point of Sale experts. They know the ins and outs of Revel’s advanced technology and their main goal is to help clients launch and run a successful business.

Key Responsibilities of a Revel CSM

  • Assist and train clients to take full advantage of Revel iPad Point of Sale
  • Optimize Revel iPad Point of Sale settings for ultimate ease of use
  • Suggest new product pairings that will maximize business potential
  • Escalate issues and questions to ensure all inquires are quickly addressed
  • Work closely with the Revel product management and engineering teams to help prioritize feature requests in the product roadmap
  • Collaborate with our finance team to answer any billing question or request
  • Facilitate any hardware and/or software purchases

SLA

  • Guaranteed response time within 24 hours*
  • Contact your CSM by phone or email, whatever works best for you
  • Onsite visits once a month for up to two hours**

Local service areas
  • Atlanta, GA
  • Boston, MA
  • Brooklyn, NY
  • Chicago, IL
  • Cincinnati, OH
  • Dallas, TX
  • Denver, CO
  • Houston, TX
  • Jersey City, NJ
  • Las Vegas, NV
  • Los Angeles, CA
  • Miami, FL
  • New Orleans, LA
  • New York, NY
  • Portland, OR
  • Phoenix, AZ
  • Philadephia, PA
  • Raleigh, NC
  • San Diego, CA
  • San Francisco, CA
  • Seattle, WA
  • Washington DC
  • London, England
  • Queensland, Australia
  • New South Wales, Australia
  • Victoria, Australia
  • South Australia, Australia
  • Western Australia, Australia
  • Singapore

Get a dedicated CSM today!
Give us a call at +1 (415) 744-1433 to discuss pricing.

* Excludes weekends and holidays
** Onsite visits are a paid option, only available in local markets and have to be scheduled beforehand

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